6:40pm yesterday I took my external hard drive and computer in because of my inability to restore my hard drive. I had the most amazing technician to help me. He told me what to do and when I told I didn't have time to sit and do it myself he did it for me after I left the store (I had tickets to a play).
I got a call around 10:49pm from him saying it was completed and ready for pick up! I was so relieved. I have to say it was the best customer experience I've ever had. I pick it up this evening!
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